Refund Policy
Last updated: November 4, 2026
GenMap subscriptions are sold through Paddle.com, our online reseller and Merchant of Record. This policy explains when you can get your money back and how to ask for it.
14-day refund
You can request a full refund within 14 days of any charge, on monthly or yearly plans. This covers your first payment and every renewal. You don't need to give a reason.
How to request a refund
Use the link in the receipt email you got from Paddle, or look up your order at paddle.net. You can also email support@genmap.app from the address on your account, and we will process the refund with Paddle.
After 14 days
Charges older than 14 days are not refunded, except where the law requires it. You can still cancel at any time to stop future renewals.
Cancelling your subscription
Cancel from Account, under Manage subscription. Your plan stays active until the end of the period you already paid for, and you are not charged again. Cancelling does not refund past charges; for that, request a refund within 14 days.
How the money comes back
Paddle returns the refund to the payment method you used. Your bank or card issuer may take a few business days to show it.
Contact
Questions about a charge? Email support@genmap.app.